Terms of Service

These Terms apply to the WapNexus website, web application, APIs, onboarding, support, and related services (collectively, the “Services”). By creating an account, purchasing a plan, or using the Services, you agree to these Terms.

You must be at least 18 years old and legally capable of entering into a binding contract. If you do not agree to these Terms, do not use the Services.

You must provide accurate, current information and keep it updated. You are responsible for your account credentials, authorized users, roles, connected business assets, and all activity performed through your account.

• Use strong credentials and restrict access to people who need it.
• Notify us promptly at support@wapnexus.com if you suspect unauthorized access.
• Ensure every user follows these Terms and applicable law. You are responsible for their actions.
• Do not transfer, sell, or share an account outside your organization without our written permission.

WapNexus provides tools for WhatsApp campaigns, approved message templates, customer and contact management, team conversations, automation, analytics, APIs, and supported integrations. The exact features, limits, onboarding support, and charges available to you are those shown on the applicable plan, checkout, order form, or written proposal.

Use of WhatsApp Business features may require a valid Meta Business Portfolio, a WhatsApp Business Account, an eligible phone number, business verification, display-name approval, approved templates, or other reviews controlled by Meta or WhatsApp. We can assist with the process, but we do not control or guarantee approval, verification, messaging limits, template status, delivery, or restoration of a restricted account.

You must use the Services in accordance with the current WhatsApp Business Messaging Policy, WhatsApp Business Terms, Meta Commerce Policy where applicable, technical documentation, and all other policies that apply to your use case.

You are solely responsible for:

• obtaining and recording the phone numbers, notices, permissions, and opt-ins required for your messages and calls;
• honoring opt-outs, blocks, and requests to stop communications promptly;
• using approved message templates when required and only for their approved purpose;
• keeping business identity and support information accurate;
• ensuring message content, frequency, audience, products, and services comply with applicable law and platform policies; and
• providing an appropriate human escalation path when automation is used.

WapNexus does not authorize spam, purchased contact lists, misleading opt-ins, policy evasion, or attempts to bypass Meta restrictions. Meta may review, limit, suspend, or terminate WhatsApp access independently of WapNexus.

You must not use, or help others use, the Services to:

• break any law, regulation, court order, third-party right, or platform policy;
• send unsolicited, deceptive, fraudulent, threatening, hateful, exploitative, or otherwise prohibited content;
• impersonate another person or business, conceal the origin of a message, or misrepresent affiliation;
• promote illegal or prohibited goods, services, or regulated activities without all required permissions;
• upload malware, probe security, disrupt the Services, evade usage limits, or access data or systems without authorization;
• reverse engineer, scrape, resell, or commercially exploit the Services except where expressly permitted in writing; or
• collect or expose passwords, full payment-card numbers, government identifiers, health information, or other sensitive data unless the workflow is lawful, appropriately secured, and expressly supported.

As between you and WapNexus, you retain ownership of the contacts, message content, templates, files, instructions, and other data you submit to the Services (“Customer Data”). You grant WapNexus a limited right to host, copy, transmit, process, and display Customer Data only as needed to provide, secure, support, and improve the Services or comply with law.

You are responsible for having a lawful basis to collect and use Customer Data, providing required notices, responding to data-subject requests, configuring user access, and maintaining any records required for consent. Our handling of personal information is described in the Privacy Policy.

Do not submit data that the Services are not designed or authorized to process. You should export information you need before closing your account. We may delete or de-identify Customer Data after termination, subject to legal obligations, backup cycles, and any separately agreed retention period.

You agree to pay the subscription fees, messaging charges, add-ons, taxes, and other amounts shown at checkout, on the Pricing page, or in an applicable order form. Unless stated otherwise, fees are quoted in Indian rupees and applicable taxes are additional.

• If a plan is identified as recurring, you authorize us or our payment processor to charge the payment method on file at each renewal until cancellation.
• Failed or overdue payments may result in restricted features, paused messaging, suspension, or termination after any notice required by law.
• Messaging fees are usage-based and may vary by message category, destination, Meta pricing, taxes, currency, or other factors displayed at purchase or in the platform.
• Prepaid messaging credits are usage units, not bank deposits, stored value, or legal tender. They are non-transferable unless we agree otherwise and are deducted as eligible usage occurs.
• When available credits are insufficient, affected messaging may pause until credits are added. Any stated validity period or promotional conditions will be shown when credits are issued.

We may change future pricing to reflect product changes, Meta or provider charges, taxes, or market conditions. We will provide advance notice of material subscription-price changes where reasonably practicable or legally required. Continued use after the effective date constitutes acceptance of the new price.

You may cancel a recurring subscription through available account controls or by contacting support. Cancellation stops future renewals but does not retroactively reverse fees already incurred. Access may continue until the end of the paid period unless the account is suspended for cause.

Refunds, duplicate charges, non-activation, and technical failures are handled under our Refund Policy, except where applicable law requires otherwise. Usage charges and consumed messaging credits are generally not refundable.

We use commercially reasonable efforts to keep the Services available and secure, but we do not promise uninterrupted or error-free operation. Scheduled maintenance, emergency work, security events, internet failures, payment-provider issues, and Meta or WhatsApp outages may affect availability.

No uptime service-level agreement or service credit applies unless it is expressly included in a separate written order form signed by WapNexus. Support channels and response times are targets, not guaranteed resolution times, unless separately agreed in writing.

We may add, modify, limit, or discontinue features to improve the Services, address security or legal risks, or respond to third-party platform changes. Where a change materially reduces a paid core feature, we will provide reasonable notice when circumstances allow.

The Services depend on or connect with third parties, including Meta, WhatsApp, hosting providers, payment processors, analytics services, and customer-selected integrations. Those services are governed by their own terms and privacy practices.

We are not responsible for third-party decisions, policy changes, pricing, outages, data handling, security, or feature removal. You authorize us to exchange the data and instructions reasonably necessary to operate integrations you enable.

WapNexus and its licensors own the Services, software, design, documentation, trademarks, and related intellectual property, excluding Customer Data. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes.

If you provide suggestions or feedback, you allow us to use it without restriction or payment, but we will not publicly identify you as the source without permission.

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only for the relationship, protect it with reasonable care, and disclose it only to people who need it and are bound by confidentiality obligations.

This section does not cover information that was lawfully known without restriction, becomes public without breach, is independently developed, or is lawfully received from a third party. A legally required disclosure is permitted after notice where lawful and reasonably practicable.

We may limit or suspend access immediately where reasonably necessary to protect customers, recipients, the Services, or third-party platforms; investigate fraud or security risk; address overdue fees; comply with law or a provider instruction; or stop an actual or suspected breach of these Terms.

We may terminate an account for a material breach that is not cured within a reasonable period after notice, or immediately where the breach cannot be cured, involves illegal activity, threatens safety or platform integrity, or causes Meta or WhatsApp to remove access. You may stop using the Services at any time, subject to outstanding payment obligations.

Sections concerning payment, intellectual property, confidentiality, disclaimers, liability, indemnity, disputes, and any provisions that by nature should survive will remain effective after termination.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” WapNexus disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage.

We do not guarantee campaign outcomes, revenue, lead volume, message delivery or read rates, template approval, official business verification, uninterrupted access, or compliance by your organization. Information on the website is general product information, not legal, tax, or compliance advice.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, business opportunity, or data, even if advised that such loss was possible.

To the maximum extent permitted by law, WapNexus's total aggregate liability arising out of or relating to the Services and these Terms will not exceed the fees you paid to WapNexus for the Services during the 12 months immediately before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where applicable.

To the extent permitted by law, you will defend, indemnify, and hold harmless WapNexus and its personnel from third-party claims, losses, penalties, and reasonable legal costs arising from your Customer Data, message content, products or services, violation of law or platform policy, failure to obtain required permission, infringement of third-party rights, or material breach of these Terms.

We will give reasonable notice of an indemnified claim and allow you to control the defence, provided that you may not settle in a way that admits fault by or imposes an obligation on WapNexus without our written consent.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Before starting a formal proceeding, either party must send written notice describing the dispute and allow at least 30 days for good-faith negotiation.

If the dispute is not resolved, it will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended. The tribunal will consist of one arbitrator jointly appointed by the parties. The seat and venue of arbitration will be Surat, Gujarat, India, and the proceedings will be conducted in English.

The courts at Surat, Gujarat will have exclusive jurisdiction over applications for interim relief, enforcement of an award, and disputes that cannot legally be arbitrated. Either party may seek urgent injunctive relief to protect security, confidential information, or intellectual property. Mandatory consumer rights, where applicable, are not waived.

We may update these Terms to reflect service, legal, security, or third-party platform changes. The updated version will show a revised date. For material changes, we will provide reasonable notice through the website, platform, or account contact details where required. Continued use after the effective date means you accept the updated Terms.

You may not assign these Terms without our written consent. We may assign them in connection with a merger, reorganization, financing, or transfer of the relevant business. Neither party is liable for delay caused by events beyond reasonable control, except that payment obligations remain due.

These Terms, incorporated policies, and any applicable order form are the complete agreement for the Services. If an order form expressly conflicts with these Terms, the order form controls for that conflict. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective.

Questions, legal notices, and dispute notices should be sent to: