Refund Policy

Due to the nature of digital services and software subscriptions, WapNexus generally does not provide refunds after a payment has been successfully processed.

By purchasing the Services, you acknowledge this policy, subject to the exceptions below and any rights that cannot be excluded under applicable law.

We may provide a refund or account credit after reviewing special circumstances, including:

• Duplicate payment: you were charged more than once for the same service.
• Technical failure: a WapNexus issue prevented delivery of the purchased service and we could not resolve it within a reasonable time.
• Non-activation: your paid plan was never activated and you contacted support within seven days of purchase.

Eligibility is assessed from the payment record, service usage, account status, and supporting details. Approval remains subject to this policy and applicable law.

Where you believe an exception applies, email support@wapnexus.com within seven days of payment and include:

• your full name;
• the email registered to your account;
• the payment or transaction ID;
• the relevant invoice or payment date; and
• a clear explanation of the issue.

Requests without enough information to verify the payment and assess eligibility may be delayed or declined.

If a refund is approved:

• WapNexus will initiate it within 7–10 business days.
• The refund will be sent to the original payment method used for the purchase.
• Your bank or payment provider may need additional time to show the credit in your account.

You may cancel or downgrade a recurring subscription through available account controls or by contacting support. Cancellation stops future renewals but does not automatically create a refund for an existing paid period.

Cancellations qualify for a refund only when an exception in Section 2 applies or applicable law requires one. Used messaging credits and usage charges are generally not refundable.

For questions about this policy or help with a payment, contact the WapNexus support team: